we have 14-day return policy after receiving your product. your return is eligible if the product is unused with no detectable flaws and you have a receipt for proof of purchase. return shipping costs are deducted from the refund. for detailed return instructions click here.

we use your data for delivering orders, sharing new drops and for providing you a better shopping experience. you can stop receiving drop release and discount messages anytime. we keep contact history between customers to improve our services and you have rights to delete your data with us.

our products do not come with a warranty. all items are carefully checked before shipping to ensure quality. if your item arrives damaged or faulty, please contact us within 14 days of receiving your order, and we will assist you according to our return and refund policy. normal wear and tear, misuse, or accidental damage are not covered.

you may cancel your order if it has not yet been shipped. once your order has been processed and shipped, it can no longer be cancelled. in that case, you may still return the product after receiving it, following our return and refund policy.

if your order arrives damaged or faulty, please contact us within 14 days of receiving your package. we will ask for photos of the item and packaging to help us investigate the issue. once confirmed, you can choose between a replacement (if available) or a full refund. return shipping for faulty or damaged items is covered by us.

you can apply your discount code during checkout. discount codes can be found through social media posts and within email messages. different discount codes can’t be used simultaneously

inside of finland shipping takes 2-4 business days

inside of europe shipping takes 5-7 business days

shipping to uk takes 5-9 business days

worldwide shipping is not an option yet

at the moment our payment options include all major credit and debit cards, apple pay and google pay.

returns are always handled via bank transfer.

you can contact us via email: info@novera.cash or through our websites contact form.

we aim to respond within 24 - 48 hours